We don’t offer returns or exchanges.
We don’t offer full refunds as all of our wallpaper is custom printed to order.
We recommend inspecting your product before hanging for any obvious flaws and then again after hanging 3 panels.
To process a return or partial refund for a flawed product, both must be made within 14 days of receiving your product. The reason for your return should be communicated to a Relativity representative via email at info@relativitytextiles.com. Please retain the original packaging/box for return shipping. Wallpaper that is returned without its original packaging, including the shrink wrap and label, may not be accepted. We’ll provide you with a return shipping label, and return shipping will be billed to you as well. Exchanges will be made on a case-by-case basis, provided that the SKU and quantity desired is in-stock.
We don’t make custom orders if it’s for an Exchange. The goods will be deemed returned when received by our team, and we’ll issue a refund within 14 days of receiving the returned goods.
