HOW MANY ROLLS DO YOU NEED?
Measure your walls – make sure you have an accurate measurement in inches of height and width of the portion of the wall you’ll be covering. Please note that if you are wallpapering a wall with a door or window, that square footage rarely factors into the calculation, unless it is a significant portion of the wall.
SINGLE ROLLS VS. DOUBLE ROLLS
Our rolls are considered DOUBLE rolls which means that each double roll is 30 feet long (a single roll is 15 feet long). If your project requires two double rolls, for example, just order two of our rolls. If you need two single rolls, order just one of our rolls.
We offer free shipping of samples. We do not offer returns or exchanges on samples. Our standard memo is 8.5” x 5.5”, these individual samples are availible for purchase on our website.
We highly recommend purchasing a sample first to check colors. While our wallpaper photography is color matched to each product, colors can vary on different computer screens. Please note our samples are all pre-cut, so while they should contain all the colors of the pattern, they likely will not include full elements of the pattern, like a whole deer or flower.
If you are a member of the Trade you are entitled to 1 Free Sample Book.
Cutting For Approval’s can be ordered through a Showroom Representative, and are 1 linear Yard. Please contact us for the contact information of your closest Showroom.
WANT TO SIGN UP FOR A TRADE ACCOUNT?
For information on our wallpapers for architects and interior designers, fill out the form below. Be sure to have your reseller’s permit handy, and we will send you a complimentary Sample Book that includes all of our Patterns and Color ways.
Are you an IVI Member? Make sure to let us know by checking it off the Ivy Member selection on our Trade Form and Order Form.
READY TO MAKE AN ORDER?
Click to download our Welcome Packet. Please fill out all forms and email it back to us at firstname.lastname@example.org.
If you would like to order more than one pattern, please fill out a purchase order form for each.
All wallpaper is custom printed to order and for that reason we do not allow full refunds.
So long as your cancellation request is received before production has begun, we can honor your request. Otherwise we are unable to cancel or refund your product. In order to cancel, you must email: email@example.com or call (872)-231-2131.
RETURNS & EXCHANGES
Returns must be made within 14 days of receiving the product and the reason for return should be communicated to your sales rep. or a Relativity staff member via email. Please retain the original packaging/box for return shipping. Wallpaper that is returned without its original packaging, including the shrink wrap and label may not be accepted. Relativity Textiles will provide you with a return shipping label and return shipping will be billed to the customer. Exchanges will be made on a case by case basis, provided that the SKU and quantity desired is in-stock. We do not make custom orders if it is for an Exchange. The goods will be deemed returned when received by Relativity Textiles, and we will issue a refund within 14 days of recieving the returned goods.
CARE AND MAINTENANCE
All wallpapers are washable using a mild soap that does not contain detergent. Rinse with clear clean water. Stains caused by grease and oil may not necessarily be removed. Do not use abrasives.
Note: Due to the ink used in printing, there may be a slight odor to the paper when it is first unwrapped. The inks and solvents have all been tested and are safe per OSHA standards. The odor will quickly dissipate during or after hanging. We recommend ventilating the room well after hanging both to speed drying and to allow the odor to dissipate more quickly.
SHIPPING LEAD TIMES
If a pattern is in stock, it will ship between 3-7 business days from the time your order is placed. If the pattern is not in stock, it will need to be printed to order. Due to COVID-19 our lead times are twice as long as normal. Usually the lead time is 2-4 weeks but please expect that it might take up to 8 weeks for the foreseeable future. We hope to get back to our regular shipping times soon! Thank you for your patience.
We highly advise that our wallpaper is installed by a professional wallpaper hanger. Don’t know where to locate a pro? Check out this list of certified hangers.
On each of our rolls of wallpaper instructions are included. Open the label and read the specific facts about your paper. If you’d like to read up about the installation process before hand, download the PDF below.